Privacy Policy

This Privacy Policy explains how Goldwaala ("we", "us", "our") collects, uses, shares and protects your personal information when you visit https://www.goldwaala.com or submit an enquiry through our website.

1. Information we collect

• Information you give us: Your name, mobile number, city, gold weight (optional), required loan amount (optional), preferred callback time and consent status.
• Automatically collected: Your IP address, browser type, device information, the page you came from and the page you submitted from.
• Cookies / similar technologies: Used only for essential functionality such as session management and basic analytics.

2. How we use your information

• To contact you about your gold loan enquiry.
• To share your enquiry with our partner banks / NBFCs so they can offer you a gold loan, with your consent.
• To comply with applicable laws and regulatory requirements.
• To improve our services and prevent fraud / abuse.

3. Sharing with partner lenders

By submitting an enquiry and ticking the consent checkbox, you authorise us to share your details with one or more partner lenders so they can evaluate and offer you a gold loan. Each partner lender has its own privacy policy that will apply once they receive your details.

4. How long we keep your data

We retain enquiry data for as long as necessary to provide our services and meet legal / regulatory requirements. You may request deletion of your data by writing to leads@goldwaala.com.

5. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. No internet transmission is 100% secure; we encourage you to share information only over trusted networks.

6. Your rights

You may request access to, correction or deletion of your personal data, and withdraw consent at any time. To exercise these rights, email leads@goldwaala.com.

7. Children

Our services are not directed at persons under 18. We do not knowingly collect data from minors.

8. Changes

We may update this policy from time to time. Material changes will be highlighted on this page.

9. Contact

For any privacy-related question, email leads@goldwaala.com.